{"id":24,"date":"2025-01-24T13:46:27","date_gmt":"2025-01-24T13:46:27","guid":{"rendered":"https:\/\/valeriablumegranada.es\/?page_id=24"},"modified":"2025-02-13T19:11:47","modified_gmt":"2025-02-13T19:11:47","slug":"politica-de-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/valeriablumegranada.es\/en\/politica-de-devoluciones-y-reembolsos\/","title":{"rendered":"Returns and refunds policy"},"content":{"rendered":"

Pol\u00edtica de Devoluciones y Reembolsos<\/b><\/h1>\n

En Valeria Blume con Cotigo<\/b>, queremos garantizar la satisfacci\u00f3n de nuestros clientes. Si no est\u00e1s completamente satisfecho con tu compra, ofrecemos opciones de devoluci\u00f3n y reembolso en cumplimiento con la legislaci\u00f3n vigente en Espa\u00f1a.<\/p>\n \n

1. Derecho de Desistimiento<\/b><\/h2>\n

De acuerdo con la legislaci\u00f3n espa\u00f1ola y el Reglamento (UE) 2011\/83, los consumidores tienen derecho a desistir de su compra sin necesidad de justificaci\u00f3n dentro de un plazo de 14 d\u00edas naturales<\/b> desde la recepci\u00f3n del producto.<\/p>\n

Condiciones para ejercer el derecho de desistimiento:<\/b><\/p>\n

    \n
  • El producto debe estar en su estado original, sin uso, con todas sus etiquetas y en su embalaje original.<\/li>\n
  • Se debe presentar el comprobante de compra.<\/li>\n
  • No aplica para productos personalizados, hechos a medida o con sello de seguridad abierto.<\/li>\n <\/ul>\n

    Para ejercer este derecho, debes notificarnos antes de que finalice el per\u00edodo de 14 d\u00edas a trav\u00e9s del correo edurojb1986@gmail.com<\/b> indicando tu intenci\u00f3n de devolver el producto.<\/p>\n \n

    2. Devoluciones<\/b><\/h2>\n

    Aceptamos devoluciones en los siguientes casos:<\/p>\n

      \n
    • El producto presenta defectos de fabricaci\u00f3n.<\/li>\n
    • Recibiste un producto incorrecto debido a un error en nuestro sistema.<\/li>\n
    • El producto ha sido da\u00f1ado en el transporte (debe notificarse en un plazo m\u00e1ximo de 48 horas<\/b> tras la recepci\u00f3n).<\/li>\n <\/ul>\n

      Proceso de devoluci\u00f3n:<\/b><\/p>\n

        \n
      • Contactarnos a trav\u00e9s de [correo electr\u00f3nico o tel\u00e9fono]<\/b> con la descripci\u00f3n del problema y, si es posible, fotos del producto.<\/li>\n
      • Te indicaremos c\u00f3mo proceder con el env\u00edo del producto.<\/li>\n
      • Una vez recibido e inspeccionado, procederemos al reembolso o al env\u00edo de un nuevo producto.<\/li>\n <\/ul>\n \n

        3. Reembolsos<\/b><\/h2>\n

        Una vez que aprobemos la devoluci\u00f3n, el reembolso se realizar\u00e1 en un plazo m\u00e1ximo de 14 d\u00edas naturales<\/b>, utilizando el mismo m\u00e9todo de pago con el que se efectu\u00f3 la compra.<\/p>\n

        Casos en los que no aplican reembolsos:<\/b><\/p>\n

          \n
        • Productos personalizados o hechos a medida.<\/li>\n
        • Productos en oferta o liquidaci\u00f3n, salvo que presenten defectos.<\/li>\n
        • Productos abiertos o usados que no puedan ser revendidos por razones de higiene o seguridad.<\/li>\n <\/ul>\n \n

          4. Costes de Env\u00edo en Devoluciones<\/b><\/h2>\n
            \n
          • Si la devoluci\u00f3n es por un error nuestro (producto defectuoso, incorrecto o da\u00f1ado en el transporte), cubriremos los gastos de devoluci\u00f3n.<\/li>\n
          • Si la devoluci\u00f3n es por desistimiento del cliente, el comprador deber\u00e1 hacerse cargo de los costes de env\u00edo de la devoluci\u00f3n.<\/li>\n <\/ul>\n \n

            5. Cambios de Producto<\/b><\/h2>\n

            Si deseas cambiar un producto por otro, puedes solicitarlo dentro del plazo de 14 d\u00edas naturales<\/b>. Los cambios est\u00e1n sujetos a disponibilidad de stock.<\/p>\n \n

            6. Excepciones y Restricciones<\/b><\/h2>\n
              \n
            • Los productos personalizados o hechos a medida no pueden devolverse, salvo que presenten defectos.<\/li>\n
            • No se aceptan devoluciones de productos de uso \u00edntimo, higiene o salud si han sido abiertos.<\/li>\n <\/ul>\n \n

              7. Contacto<\/b><\/h2>\n

              Si tienes alguna pregunta sobre nuestra pol\u00edtica de devoluciones y reembolsos, puedes contactarnos a trav\u00e9s de:<\/p>\n

                \n
              • Correo electr\u00f3nico:<\/b> edurojb1986@gmail.com<\/li>\n
              • Tel\u00e9fono:<\/b> +34 678732195<\/li>\n <\/ul><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"

                Pol\u00edtica de Devoluciones y Reembolsos En Valeria Blume con Cotigo, queremos garantizar la satisfacci\u00f3n de nuestros clientes. Si no est\u00e1s completamente satisfecho con tu compra, ofrecemos opciones de devoluci\u00f3n y reembolso en cumplimiento con la legislaci\u00f3n vigente en Espa\u00f1a. 1. Derecho de Desistimiento De acuerdo con la legislaci\u00f3n espa\u00f1ola y el Reglamento (UE) 2011\/83, los […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de devoluciones y reembolsos | Valeria Blume<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/valeriablumegranada.es\/en\/returns-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devoluciones y reembolsos | Valeria Blume\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Devoluciones y Reembolsos En Valeria Blume con Cotigo, queremos garantizar la satisfacci\u00f3n de nuestros clientes. Si no est\u00e1s completamente satisfecho con tu compra, ofrecemos opciones de devoluci\u00f3n y reembolso en cumplimiento con la legislaci\u00f3n vigente en Espa\u00f1a. 1. 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